In a large & complicated INFRA management system where it spans across globally, the vastness is an integral part. As an organization which caters to Remote Management, it is very integral for us to handle & contain a situation where business impact is likely due to network snag.

To make it understandable it in simple terms, a situation arises when the number of requests on a particular site to site connectivity outpaces the expected load. In such a scenario where we have seen it happening for VPN, the respective team immediately needs to be engaged to fix it for the better.

As it appears, the handling is complex and most likely an organization like us with adequate exposure to handling of a Site-to-Site VPN understand the critical nature of it. So, the first optimal check is made for checking overall connectivity bottlenecks. In a situation where network usage has surged suddenly it is but very natural that a connectivity link will have tend to become unresponsive. Once the above is ruled out, then it comes down to identifying packet drops which by any chance may have contributed and needs to be reviewed. The team at Scalability is equipped with people who isolate these queries and coordinate with the application team to either bring down the contention or effectively tune the firewalls in question to recover. As is, it has been done with elan for a renowned Biotech Client.

Just to conclude though, the point remains that an adequately trained team forms the heart of a complex support system and the assurance from Scalability thus runs high enough.